Delivery

DELIVERY INFORMATION

We aim to deliver all orders within 7 -14 Days but this is normally a lot sooner

Delivery is Monday to Sunday (excluding bank holidays).

Where is my order?

Please contact us by live chat or email and we will check the status of your order

Delivery option Delivery times Delivery cost
UK Standard Delivery Up to 7 -14 days. FREE
UK Next Day Delivery Order before 11pm Sunday to Friday or before 9:30pm on Saturdays (DEPENDING ON ORDER) £5.99 per order
Hermes Standard Parcel Collection Up to 5 days.  £3.99 per order
Hermes Next Day Parcel Collection Arriving in shops between 12pm and 5pm if ordered before 11pm Sunday to Friday only. £5.99 per order
Next Day 24/7 Locker Collection Collection next day if ordered before 6pm, Sunday to Friday only.  £5.99 per order
DPD Precise Delivery Select your preferred day and DPD will text you to organise a 1hr delivery slot between 11am-5pm £5.99 per order
Can I cancel or edit my order?
As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.
Can I exchange an order?
Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.
I received a faulty item, what do I do?

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section.

To help us get this fixed for you ASAP, when you first contact us please include the following information;

    -Your name
  • -Order number
  • -Product name and code
  • -Picture of the fault
  • -Description of the fault

(The product name and code can be found on your order confirmation email).

If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.